5.1.1 In accordance with The Consumer Protection (Distance Selling) Regulations 2000, you may return any item within 7 working days of receiving it for a full refund of the purchase price (exceptions apply - see 5.3 and 5.4 below). To ensure that you are totally happy with your purchase we have extended this to 14 days, under the following terms:
5.1.2 If you would like to return the goods within 15-30 days of receiving them, you may do so, but will incur a restocking fee equal to 20% of the purchase price.
Please call by telephone whenever possible as many problems can be resolved without incurring shipping costs and inevitable delays. Our telephone number is 020 8905 0667.
The following items are specially made or ordered to the consumer's requirements and cannot be returned:
The following items require an extra level of service in processing an order (such as custom assembly of parts) and so will incur a restocking fee of 25% of the purchase price when returned:
5.5.1 The performance and quality of all items that you should expect from Designer Colours is guaranteed under a 14 day return policy. If any item is found to be faulty, damaged, defective or incorrect in any way, you may return the parcel to us for exchange or full refund of the purchase price. Please follow the procedure above for returning the goods.
5.5.2 The returned product will be tested for defects. If tests conclude that there is no defect, or the item has been modified, altered or tampered with, it will be sent back to you as soon as possible with a test report. You will incur a £5 + VAT testing charge + return shipping.
5.5.3 All paint colours should be checked for colour accuracy before they are applied. If the colour is incorrect, please contact us. In case of colour dispute, we will request from you a brush out of the paint to be analysed. If the colour is incorrect we will replace the paint or offer a refund. We will not be liable for any labour or other costs caused as a result of applying incorrect paint.
Please note that all refunds will be processed within 30days of complaint.
This does not affect your statutory rights as a consumer.